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Welcome

Welcome to Chemistry Rx Pharmacy! We are excited about the opportunity to serve you for all of your pharmacy needs. Learn how we can help you manage your care and view our resources below.

About Chemistry Rx

Pharmacy Services

Patient Rights & Responsibilities

Personalized Service

The staff at Chemistry Rx understands that your medical needs may be complex and requires special knowledge when collaborating with your medical provider and insurance company. We are dedicated to providing you with the personal service necessary to ensure that you achieve the most benefit from your therapy including the services listed on the right. 

 

Patient Management Program

Specialty patients will be enrolled in the Patient Management Program which provides benefits such as managing side effects, increasing adherence to drug therapies, and overall improvement of your health. Limitations of the program are that you must be willing to follow the treatment plan agreed upon by you, your doctor and pharmacist. 

Refill Reminders

Get text or email alerts to there’s no gap in your treatment plan.

Free Shipping

Medications always ship directly to your doorstep with fast, free, and discreet delivery.

Medication Support

We provide training, education, and counseling to support your care.  

Prior Authorization Assistance

We work with your insurance company to get you the best possible coverage.

Pharmacy Hours

    Monday-Friday 9AM-6PM    •   Phone: 855-790-0100    •   Fax: 267-861-0862    •   Email: info@chemistryrx.com 

    During business hours the following are available: 

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      Patient financial responsibility information

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      How to address adverse events

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      Whether the pharmacy is in or out of network for the patient’s health benefit plan

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      Prescription order status

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      How to submit a complaint

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      How to report suspected medication errors

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      Safe drug disposal

      Rights and Responsibilities

      Chemistry Rx recognizes that patients have inherent rights. Patients who feel their rights have not been respected, or who have questions or concerns, should talk to the pharmacist on duty.  

      What We Offer

      What to Expect

      We recognize that your medical needs may be complex and can feel overwhelming at times. We are here for you. At Chemistry Rx, our staff is dedicated to working with you, your doctors and nurses, and family and friends to achieve a fully integrated health care team. Our primary goal is to provide you quality care. 

      You Can Expect

      Personalized patient care.  Our specialty trained staff members will work with you to discuss your treatment plan, and we will address any questions or concerns you may have.

      Collaboration with your Doctor

      We work directly with your doctors and caregivers to make sure any difficulties you may be having with your treatment are addressed immediately.

      Benefits

      Treatment can be costly, and we help you navigate the complexities of the healthcare system to explore every option available to you. Our relationships with insurers helps provide you with information and explanations of your insurance benefits.  

      Regular follow-up

      Getting your medications quickly and efficiently is important. We will be in close contact with you during your treatment, and will be your healthcare advocate. 

      Delivery

      We offer fast and convenient delivery. We will contact you 5-7 days prior to your refill due date to coordinate the medications you need, update your medical and insurance records, and to confirm a delivery date and address. 

      Frequently Asked Questions

      What to Expect

      We recognize that your medical needs may be complex and can feel overwhelming at times. We are here for you. At Chemistry Rx, our staff is dedicated to working with you, your doctors and nurses, and family and friends to achieve a fully integrated health care team. Our primary goal is to provide you quality care. 

      You Can Expect

      Personalized patient care.  Our specialty trained staff members will work with you to discuss your treatment plan, and we will address any questions or concerns you may have.

      Collaboration with your Doctor

      We work directly with your doctors and caregivers to make sure any difficulties you may be having with your treatment are addressed immediately.

      Regular follow-up

      Getting your medications quickly and efficiently is important. We will be in close contact with you during your treatment, and will be your healthcare advocate. 

      24/7 Support

      Our Pharmacy staff is available 24/7. We are always here to answer any questions or address any concerns you may have. 

      Benefits

      Treatment can be costly, and we help you navigate the complexities of the healthcare system to explore every option available to you. Our relationships with insurers helps provide you with information and explanations of your insurance benefits.  

      Delivery

      We offer fast and convenient delivery. We will contact you 5-7 days prior to your refill due date to coordinate the medications you need, update your medical and insurance records, and to confirm a delivery date and address. 

      Payment Policy

      Before your care begins, a staff member will inform you of your financial obligations that are not covered by your insurance or other third-party sources. These obligations include but are not limited to: out-of-pocket costs such as deductibles, co-pays, co-insurance, and annual out of pocket limits. If, based on your health benefit plan, we are out of network, we will provide you with the cost of your medication in writing. We will also provide this information if there is a change in your insurance plan. Upon request, we will provide you with the cash price of your medication. 

      Insurance Claims

      Chemistry Rx will submit claims to your health insurance carrier on the date your prescription is filled. If the claim is rejected, a staff member will notify you, as necessary, so that we can work together to resolve the issue. 

      Co-payments

      You may be required to pay a part of your medication cost, called a copayment. If you have a co-payment, it must be paid at the time of shipping or pick-up. We accept Visa®, MasterCard®, American Express®, and Discover®. We can maintain your credit card information on file in a secured environment. We can also process electronic Checks. 

      When to Contact Us

      • You have any questions or concerns about your medication 
      • When you suspect a reaction or allergy to your medication 
      • A change has occurred in your medication use 
      • Your contact information or delivery address has changed 
      • Your insurance information or payment source has changed 
      • You need to check the status of your delivery 
      • You need to reschedule or change your delivery 
      • You have any questions or concerns about our specialty pharmacy service   
      • You have a question about an order delay 

      Patient Management Program 

      As a patient of our specialty pharmacy program, we monitor your medications and progress through a disease specific patient management program. This program is designed to provide benefits such as managing side effects, increasing adherence to drug therapies, and overall improvement of your health, when you are willing to follow the treatment plan determined by you, your doctor and pharmacist. This service is provided to you at no cost, and your participation is voluntary. If you no longer wish to participate in our Patient Management Program, you may contact our team by phone to opt-out at 855-790-0100.

      Fill and Refill Your Prescription 

      [Need to add information here about the initial fill >> example, we will contact you when we receive a prescription/you may contact us if your doctor sent a prescription, etc.] You will be contacted by a team member 5 – 7 days prior to your refill date. If you would like to contact us for a refill, you can call us and speak to a coordinator or pharmacist to process your refill requests. If needed, we will assist you with a process to refill a prescription which would otherwise be limited by your prescription benefit plan.  

      Delivery and Storage of your Medication 

      We deliver medication to your home, doctor’s office, or to an alternative location at no cost to you. We will also include other supplies, such as a sharps container, as requested. We coordinate all refills to make sure that you, or an adult family member, is available to receive the shipment. We require signature requirement for medications. You can coordinate with our representative if you would like the signature to be waived in the event someone is not home.  

      If your medication requires refrigeration, we will ship it in special packaging that will maintain the appropriate temperature throughout the shipping process. Once you receive the package, take the medication out of the box and place it in the refrigerator.  

      If the package looks damaged or is not in the correct temperature range, please call us immediately. In the event of an order delay, we will contact you to inform you of the delay and will assist you in obtaining the medication elsewhere, if necessary.   

      Concerns or Suspected Errors 

      We want you to be completely satisfied with the care we provide. If you have any issues with your medication, the services rendered, or any other issues related to your order, please contact us directly and speak to one of our staff members. 

      Patients and Caregivers have the right to voice complaints and/or recommendation on services to the Pharmacy. Patients and caregivers can do so by phone, fax, writing, or email. We will address your concern within 5 business days. 

      If you would like to issue a complaint to the licensing Board of pharmacy or the Accreditation board the information is below: 

      Pennsylvania Board of pharmacy 

      http://www.dos.pa.gov/ProfessionalLicensing/BoardsCommissions/Pharmacy/Pages/default.aspx 

      Phone: (717) 783-7156 

      Fax: (717) 787-7769 

      Email: ST-PHARMACY@PA.GOV 

      ACHC Complaint Info  

      Website: http://achc.org/contact/complaint-policy-process  

      For further information, you may contact ACHC toll-free at (855) 937-2242 or 919-785-1214 and request the Complaints Department 

      For additional information regarding your medication, condition/diagnosis, and to find consumer advocacy support resources in your area, you can visit the following websites:

      Prescription Transfers 

      If you feel that our pharmacy is unable to meet your needs, we can transfer your prescription to the appropriate pharmacy of your choice. Please call us. 

      If our pharmacy can no longer service your medication, a pharmacist will transfer your prescription to another pharmacy. We will inform you of this transfer of care. 

      Adverse Drug Reactions   

      If you are experiencing adverse effects to the medication please contact your doctor or the our Pharmacy as soon as possible

       

      Drug Substitution Protocols 

      From time to time it is necessary to substitute generic drugs for brand name drugs. This could occur due to your insurance company preferring the generic be dispensed or to reduce your copay. If a substitution needs to be made, a team member will contact you prior to shipping the medication to inform you of the substitution.  

       

      Proper Disposal of Unused Medications: 

      For instructions on how to properly dispose of unused medications, check with your local waste collection service. You can also check the following websites for additional information:  

      http://www.fda.gov/forconsumers/consumerupdates/ucm101653.htm 

      http://www.fda.gov/drugs/resourcesforyou/consumers/buyingusingmedicinesafely/ensuringsafeuseofmedicine/safedisposalofmedicines/ucm186187.htm 

      Proper Disposal of Sharps 

      Place all needles, syringes, and other sharp objects into a sharps container. This will be provided by the Pharmacy if you are prescribed an injectable medication.  

      Drug Recalls 

      If your medication is recalled, the specialty pharmacy will contact you, with further instructions, as directed by the FDA or drug manufacturer. 

      Drug Substitution Protocols 

      From time to time it is necessary to substitute generic drugs for brand name drugs. This could occur due to your insurance company preferring the generic be dispensed or to reduce your copay. If a substitution needs to be made, a team member will contact you prior to shipping the medication to inform you of the substitution.  

       

      Emergency & Disaster Preparedness Plan

      In the event of an emergency, please call 911.

      Chemistry Rx has a comprehensive emergency preparedness plan in case a disaster occurs. Disasters may include fire to our facility, chemical spills in the community, hurricanes, snow storms, tornadoes and community evacuations. Our primary goal is to continue to service your prescription care needs. When there is a threat of disaster or inclement of weather in the local area Chemistry Rx will contact you prior to any atrocities the city may encounter, however if there will be a threat of disaster or inclement of weather in an area you reside which is outside of the tri–state area it is your responsibility to contact the pharmacy prior to the occurrence (if permissible). This process will ensure you have enough medication to sustain you.  

      Chemistry Rx will utilize every resource available to continue to service you. However, there may be circumstances where Chemistry Rx cannot meet your needs due to the scope of the disaster. In that case, you must utilize the resources of your local rescue or medical facility. Please read the guide below to aide you in the case of an emergency or disaster: 

      The pharmacy will call you 3-5 days before an inclement weather emergencies such as a snowstorm utilizing the weather updates as point of reference 

      If you are not in the tristate area and are aware you will be experiencing inclement weather you are responsible for calling the pharmacy 3-5 days before the occurrence.  

      The pharmacy will send your medication via courier or UPS next day delivery during any suspected inclement weather emergencies. 

      If the pharmacy cannot get your medication to you before an inclement weather emergency occurrence the pharmacy will transfer your medication to a local specialty pharmacy so you do not go without medication. 

      If a local disaster occurs and the pharmacy cannot reach you or you cannot reach the pharmacy, please listen to your local news and rescue centers for advice on obtaining medication. Visit your local hospital immediately if you will miss a dose. 

      The pharmacy recommends all patients leave a secondary emergency number.  

      If you have an emergency that is not environmental but personal and you need your medication, please contact the pharmacy at your convenience and we will aide you.  

      Hand Washing [ADD COVID INFO HERE< WEAR A MASK ETC.] 

      The most important step to prevent the spread of germs and infections is hand washing. Wash your hands often. Be sure to wash your hands each time you: 

      • Touch any blood or body fluids 
      • Touch bedpans, dressings, or other soiled items 
      • Use the bathroom or bedpan 
      • If you are coughing, sneezing, or blowing your nose, clean your hands often. Before you eat, always clean your hands. 
      • Here’s how you should clean your hands with soap and water: 
      • Wet your hands and wrists with warm water. 
      • Use soap. Work up a good lather, and rub hard for 15 seconds or longer. 
      • Rinse your hands well. 
      • Dry your hands well. 
      • Use a clean paper towel to turn off the water. Throw the paper towel away. 
      • Here’s how you should clean your hands with hand sanitizers (waterless hand cleaners): 
      • For gel product use one application. 
      • For foam product use a golf-ball size amount. 
      • Apply product to the palm of your hand. 
      • Rub your hands together. Cover all surfaces of your hands and fingers until they are dry. 

      Home Safety Information 

      Here are some helpful guidelines to help you keep a careful eye on your home and maintain safe habits. The safe way is’ always the right way to do things.  Shortcuts may hurt. Correct unsafe conditions before they cause an accident. Take responsibility. Keep your home safe. Keep emergency phone numbers handy. 

      Medication 

      • If children are in the home, store medications and poisons in childproof containers and out of reach. 
      • All medication should be labeled clearly and left in original containers. 
      • Do not give or take medication that were prescribed for other people. 
      • When taking or giving medication, read the label and measure doses carefully. Know the side effects of the medication you are taking. 
      • Throw away outdated medication by pouring down a sink or flushing down the toilet. 

      Mobility Items 

      • When using mobility items to get around such as; canes, walkers, wheelchairs or crutches you should use extra care to prevent slips and falls. 
      • Use extreme care to avoid using walkers, canes or crutches on slippery or wet surfaces. 
      • Always put the wheelchairs or seated walkers in the lock position when standing up or before sitting down 
      • Wear shoes when using these items and be try to avoid obstacles in your path and soft and uneven surfaces. 

      Slips and Falls 

      • Slip and falls are the most common and often the most serious accidents in the home. Here are some things you can do to prevent them in your home. 
      • Arrange furniture to avoid an obstacle course 
      • Install handrails on all stairs, showers, bathtubs and toilets. 
      • Keep stairs clear and well lit. 
      • Place rubber mats or grids in showers and bath tubs. 
      • Use bath benches or shower chairs if you have muscle weakness, shortness of breath or dizziness. 
      • Wipe up all spilled water, oil or grease immediately. 
      • Pick up and keep surprises out from under foot including electrical cords & rugs. 
      • Keep drawers and cabinets closed 
      • Install good lighting to avoid groping in the dark. 

      Lifting 

      • If it is too big, too heavy or too awkward to move alone -GET HELP.  Here are some things you can do to prevent low back pain or injury. 
      • Stand close to the load with your feet apart for good balance. 
      • Bend your knees and /1straddle” the load. 
      • Keep your back as straight as possible while you lift and carry the load. 
      • Avoid twisting your body when carrying a load. 
      • Plan ahead – clear your way. 

      Electrical Accidents 

      • Watch for early warning signs; overheating, a burning smell, sparks. Unplug the appliance and get it checked right away.  Here are some things you can do to prevent electrical accidents. 
      • Keep cords and electrical appliances away from water. 
      • Do not plug cords under rugs, through doorways or near heaters. Check cords for damage before use. 
      • Extension cords must have a big enough wire for larger appliances. 
      • If you have a broken plug outlet or wire, get it fixed right away. 
      • Use a ground on 3-wire plugs to prevent shock in case of electrical /1 fault.” 
      • Do not overload outlets with too many plugs. 
      • Use three-prong adapters when necessary. 

      Smell Gas? 

      • Open windows and doors. 
      • Shut off appliance involved. You may be able to refer to the front of your telephone book for instructions regarding turning off the gas to your home. 
      • Don’t use matches or turn on electrical switches. 
      • Don’t use telephone – dialing may create electrical sparks. 
      • Don’t light candles. 
      • Call Gas Company from a neighbor’s home. 
      • If your gas company offers free annual inspections, take advantage of them. 

      Fire 

      Pre-plan and practice your fire escape. Look for a plan at least two ways out of your home. If your fire exit is through a window, make sure it opens easily. If you are in an apartment, know where the exit stairs are located. Do not use the elevator in a fire emergency. You may notify the fire department ahead of time if you have a disability or special needs. Here are some steps to prevent fires: 

      • Install smoke detectors. They are your best early warning. Test frequently and change the battery every year. 
      • If there is oxygen in use, place a “No Smoking” sign in plain view of all persons entering the home. 
      • Throw away old newspapers, magazines and boxes. 
      • Empty wastebaskets and trashcans regularly. 
      • Do not allow ashtrays or toss matches into wastebaskets unless you know they are out. Wet down first or dump into toilet. 
      • Have your chimney and fireplace checked frequently.  Look for and repair cracks and loose mortar.  Keep paper, wood and rugs away from area where sparks could hit them. 
      • Be careful when using space heaters. 
      • Follow instructions when using heating pad to avoid serious burns. 
      • Check your furnace and pipes regularly. If nearby walls or ceilings feel hot, add insulation. 
      • Keep a fire extinguisher in your home and know how to use it. 

      If you have a fire or suspect fire:

      • Take immediate action per plan -Escape is your top priority. 
      • Get help on the way – with no delay. CALL 9-1-1. 
      • If your fire escape is cut off, close the door and seal the cracks to hold back smoke. Signal help from the window. 

       

      CONTACT US

      PHONE:  +1 (855) 790-0100

      EMAIL: info@chemistryrx.com

      FAX:  267-861-0862

      950 Henderson Blvd.
      Folcroft, PA 19032

      HOURS

      MONDAY-FRIDAY

      STORE PICK UP: 9am - 6pm
      PHONE HOURS:  9am - 8pm

      SATURDAY-SUNDAY

      CLOSED

      A prescription from a licensed practitioner is required for compounded medications.

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